TAKE-BACK CLAUSE
On-line purchase belongs to “at distance” contracts and are governed by D.Lgs. 206/05.
The customer, if consumer (a natural person who purchases goods for reasons unrelated to the business or professional activity which may be carried on by him/her, or who purchases without indicating a VAT registration number in the order form) has the right to recede from “at distance” contract, without needing to provide an explanation, within 10 working days from the goods receipt. The customer will only has to pay the transport fees.
The customer can exercise the right of termination by registered letter with acknowledgement of receipt to be sent to:
Giftland Snc, Via Dante 4/F, 35020 Casalserugo (PD)
The same communication can be sent via fax, mail or telegram, on condition that it is confirmed by registered letter within 48 hours.
Within 15 working days from the goods receipt, the customer has to send it back to: Giftland Snc, Via Dante 4/F, 35020 Casalserugo (PD).
The goods must be returned undamaged in the original packaging, complete in all its parts (including all accessory equipment) Shipping costs are at customer’s charge.
Until the goods arrives to our warehouse, the customer is totally responsible for the shipment: should the goods has to be damaged during the transport, Giftland Snc will give you a written communication
In the event of the returned goods not being basically intact, the right of termination lapses, as, by way of example, in the case of:
- lack of the original external packaging and/or internal packaging;
- absence of integral parts of the goods (accessories, cables, manuals, parts, …);
- damage to the goods due to causes other than transport
In the event of the customer’s lapse in relation to the right of termination, Giftland shall provide for returning the purchased goods to the customer, charging the forwarding fees to the same.
Reimbursement shall occur by bank transfer, to the current account indicated by the customer within the term of thirty days of receipt by Giftland of the registered termination letter.
